Refund policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again, then contact your PayPal authority, since it may take some time before your refund is officially posted, only after that contact your bank. because there is often some processing time before a refund is posted.
If you did all of this and you still haven't received your refund yet, please contact us at support@kitgearable.com
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kitgearable.com
GIFTS
If the item used to be marked as a gift when bought and shipped directly to you, you’ll not receive a gift card for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to provide to you later, we will ship a refund to the gift giver and he will locate out about your return.
We no longer guarantee that we will receive your returned item.
You can constantly contact us for any return query at support@kitgearable.com
What options do clients have for returning items?
-By Mail
How will clients get the return label?
For faulty merchandise - Download/print
For purchaser remorse - Download/print
Is there any restocking fee?
-No restocking fee
How much will clients pay for return shipping?
For defective merchandise - No cost
For client remorse - No cost
All items need to be again within 30 days of purchase. If greater than 30 days have surpassed then no refund or exchange is available.
SHIPPING
Our shipping charge is free
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item.
We're available to answer any inquiries or issues you may have.
​
845-816-2066
​
176 McKee Rd, Rochester, NY 14611